Our Terms and Conditions

These are our Terms and Conditions of use at the Nursery, a written copy of which is available upon request. You can also use this link to download our Terms and Conditions as a Word document.

---

Nursery Places and Bookings
A signed and fully completed application form must be received before a place can be confirmed. Full and part time sessions must fit in to the session times found in the prospectus; however we will attempt to meet individual needs where necessary.

Fees and Invoices
The first invoice amount is payable immediately by cheque. Thereafter, payment is payable by Standing Order on the first of each month. If payments are cancelled or returned by the Bank, a fee of £20 will be charged to cover costs incurred by us.

Invoices are calculated at a fixed monthly rate based on your child’s normal weekly sessions i.e. weekly sessions x 51 (one weeks free holiday per year) / 12 = monthly amount. Extra sessions must be paid for on the day they are taken.

All sessions booked must be paid for, regardless of whether the child attends. No refunds will be given for sessions missed due to sickness or holidays. Bank holidays will be refunded at half the session rate.

Failure to meet payments will result in the termination of the nursery place and in such circumstances the parents will not be entitled to a refund of any fees. We reserve the right to charge interest at 3% above the Bank’s base lending rate on outstanding fees. If you default on payment, we reserve the right to carry out a search with a credit reference agency, which will keep a record of that search and may share that information with other businesses.

If you are late collecting your child from nursery, a late collection charge of £2.50 for every 15 minutes may be imposed.

A minimum of one months notice will be given before any fee increase is implemented.

Nursery Closure
Nursery will be closed on all statutory Bank Holidays.

Termination/Cancellation/Change
We require one months notice, in writing, should you wish to terminate a nursery place for any reason. Parents still remain liable for fees throughout the notice period. If a parent withdraws their child during this notice period, the fees shall remain payable. We reserve the right to terminate a nursery place with immediate effect if any fees are not paid by their due date, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour. In all other circumstances we will give you one months notice, in writing, should we wish to terminate a Nursery place for any reason.

Personal Property and Belongings
We can not be held responsible for any loss or damage to children’s property. Every reasonable effort will be made by nursery staff to ensure the children’s belongings are not lost or damaged. Practical ‘inexpensive’ clothing is strongly recommended. It is the parent’s responsibility to name and clearly label all items of clothing. We suggest that all toys, books or other equipment are left at home.

All cars parked in the car park are left at the owner’s own risk.

Behaviour Management
We will not tolerate Nursery staff being spoken to in an abusive or threatening manner by parents, carers or children. Such behaviour may result in the termination of a nursery place. A child may be asked to be removed from nursery in the event that staff consider the child to be displaying disruptive or inappropriate behaviour.

Liability
We accept no responsibility for children whilst in their parents care on nursery premises i.e. prior to arrival or after pick up.

We will not be liable to parents and / or children for any economic loss of any kind, for damage to the child’s or parents property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

We will make reasonable endeavours to keep parents and / or children’s property in good order. Liability for damage of such property is excluded except where caused by our negligence.

Accidents and Illness
We reserve the right to administer basic first aid and treatment when necessary. Parents will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by the nursery to contact parents but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment.

We will administer prescribed medicines if parents complete a ‘Medicine Form’; however the first dose of medicine must be given at home.

We may require parents to withdraw their child from nursery, in the event that they require special medical care or attention, which is not available or refused by parents or it is considered that the child is not well enough to attend nursery. We may also ask parents to withdraw their child from nursery, if we have reasonable cause to believe that they are or maybe suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections. Please refer to our Communicable Disease policy regarding incubation and exclusion periods. Parents are requested to inform nursery if their child is suffering from any illness, sickness or allergies before attending nursery.

We understand the needs of working parents but we reserve the right to contact parents if their child becomes ill whilst at nursery.

Security
Under no circumstances will the child be allowed to leave nursery with anyone unknown to nursery staff unless the parent has previously arranged this. The nursery will require them to have a password before they will be allowed to enter nursery.

General Information
Parents are requested to inform nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/allergy. Parents must provide details of the severity of the reaction/allergy and must continue to inform nursery of any changes/progress to the condition when they become aware of it. Parents are requested to inform nursery of any changes to all information kept in nursery.

Parents agree that they shall not at anytime, whether throughout the continuance this agreement or for a period of six months after its termination, directly or indirectly (via agencies) employ/entice away an employee with whom they have had contact or dealings with at nursery. In the event that this happens 25% of the salary may be payable.

We may require parents to withdraw their child from nursery in the event that the parent is not completely honest about the child’s condition or withholds or is found to have withheld important information.

Agreement
These Terms and Conditions represent the entire agreement and understanding between the parents and the nursery. Any other understandings, agreements, warranties, conditions, terms or representations, whether verbal or written, expressed or implied are excluded to the fullest extent, permitted by law.

We reserve the right to update/amend these Terms and Conditions at anytime. Parents will be notified of any changes made.